Dedicated nearshore teams built for performance

Customer service, sales, and back-office operations that run smoother, faster, and at a lower cost.

What We Deliver

We help U.S.-based companies improve service delivery, reduce operational costs, and scale with confidence. Our teams work in your time zone, speak your customers’ language, and follow your systems. So results show up fast.

Dedicated Pods

Customer Service Agents

Handle inbound calls, chats, and follow-ups with bilingual support that improves satisfaction and retention.

Sales Representatives

Cold call, qualify, and follow up with leads. Convert interest into revenue through consistent sales outreach.

Back-Office Assistants

Support scheduling, data entry, CRM updates, and task coordination to keep your operations on track.

Expected Outcomes

15–25% increase in resolution or booking accuracy
20–30% faster dispatch or sales cycles
Lower cost per conversion or support interaction
Higher customer satisfaction and SLA compliance

How We Work

1. Quick Intake

We align with your workflows, tools, and SOPs. No red tape, no weeks of discovery.

2. Dedicated Team Deployment

Your team starts fast and integrates directly into your daily operations.

3. Continuous Improvement

We monitor your KPIs, provide coaching, and adjust to your needs as you grow.

Already scaling or facing bigger challenges?

Ask us about our in-depth process diagnostics for high-growth teams.

High-Impact Roles We Help You Fill

Vivo will help you scale faster with top bilingual talent from Latin America. We build nearshore customer support and back-office teams that operate in your time zone, align with your culture, and deliver results—without the hassle of global hiring. From sourcing to onboarding and performance support, we handle it all so you can stay focused on growth. Here are some of the roles companies outsource with high results:

Customer Support Representatives
Virtual Assistants
Data Entry Specialists
Lead Generation Agents
Cold Callers Appointment Setters
Back-Office Administrators
CRM & Helpdesk Support